Triage Specialist
- Eye Care Partners
- Blue Ash, Ohio
- 27 days ago
- Full Time
Job Summary
Job Description
EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view .
JOB TITLE: Triage Specialist
BENEFITS:
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay
QUALIFICATIONS:
- Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
- Exhibits a positive attitude and is flexible in accepting work assignments and priorities
- Meets attendance and tardiness expectations
- Is dependable; follows policies and procedures
- Maintains professionalism in interactions with patients and coworkers
- Performs quality work and consistently exhibits initiative
ESSENTIAL DUTIES AND RESPONSIBILITIES
- A ct as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
- Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
- Fax and electronically send items to pharmacy or physicians offices as requested.
- Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
- Manage doctor to doctor calls, doctor to patient calls.
- Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
- Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
- Other duties as assigned.
JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION AND/OR EXPERIENCE
- The minimum level of education required is high school graduate with computer experience.
- At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.
CERTIFICATES, LICENSES, REGISTRATIONS
- Must receive or maintain OSC or higher licensure.
PHYSICAL DEMANDS
Indicate the amount of time spent for each activity required as it relates to the essential functions.
Physical Requirements
% of Time
LBS
Physical Requirements
% of Time
LBS
Bending
10
Vision close/distance
100
Carrying
10
25
Vision color vision
100
Climbing
10
Vision depth perception
100
Driving
Vision peripheral vision
100
Grasping
10
Vision ability to adjust focus
100
Hearing
100
Stooping
10
Lifting
10
25
Walking
10
Pulling
10
25
Writing/Typing
100
Pushing
10
25
Speaking
100
Reaching
10
Fine Motor Skills
100
Sitting
80
Use of Hands
100
Standing
10
Other (please describe)
Location: Work takes place in a normal office environment. Travel to other CEI locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.
Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.
Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.
DISCLAIMER
This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CEI reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.
If you need assistance with this application, please contact .... Please do not contact the office directly only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Summary
Job ID: 470135479
Originally Posted on: 3/21/2025
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