Triage Specialist

  • Eye Care Partners
  • Blue Ash, Ohio
  • 5 days ago
  • Full Time

Job Summary


Employment Type
Full Time

Job Description


EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit click to view .

JOB TITLE: Triage Specialist

BENEFITS:

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off and Paid Holidays
  • Paid Maternity Leave
  • Optical Education Reimbursement
  • Competitive Base Pay

QUALIFICATIONS:

  • Demonstrates quality patient service during interactions with patients, coworkers, and vendors:
  • Exhibits a positive attitude and is flexible in accepting work assignments and priorities
  • Meets attendance and tardiness expectations
  • Is dependable; follows policies and procedures
  • Maintains professionalism in interactions with patients and coworkers
  • Performs quality work and consistently exhibits initiative

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
    • A ct as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
    • Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
    • Fax and electronically send items to pharmacy or physicians offices as requested.
    • Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
    • Manage doctor to doctor calls, doctor to patient calls.
    • Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
    • Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
    • Other duties as assigned.

    JOB QUALIFICATIONS To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    EDUCATION AND/OR EXPERIENCE

    • The minimum level of education required is high school graduate with computer experience.
    • At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.

    CERTIFICATES, LICENSES, REGISTRATIONS

    • Must receive or maintain OSC or higher licensure.

    PHYSICAL DEMANDS

    Indicate the amount of time spent for each activity required as it relates to the essential functions.

    Physical Requirements

    % of Time

    LBS

    Physical Requirements

    % of Time

    LBS

    Bending

    10

    Vision close/distance

    100

    Carrying

    10

    25

    Vision color vision

    100

    Climbing

    10

    Vision depth perception

    100

    Driving

    Vision peripheral vision

    100

    Grasping

    10

    Vision ability to adjust focus

    100

    Hearing

    100

    Stooping

    10

    Lifting

    10

    25

    Walking

    10

    Pulling

    10

    25

    Writing/Typing

    100

    Pushing

    10

    25

    Speaking

    100

    Reaching

    10

    Fine Motor Skills

    100

    Sitting

    80

    Use of Hands

    100

    Standing

    10

    Other (please describe)

    Location: Work takes place in a normal office environment. Travel to other CEI locations may be necessary to fulfill essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards.

    Exposure: Works in normal office environment during normal business hours. May be exposed to blood or bodily fluids. May also be exposed to various cleaning supplies.

    Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

    DISCLAIMER

    This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holder(s) within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CEI reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

    If you need assistance with this application, please contact .... Please do not contact the office directly only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  • Job Summary


    Employment Type
    Full Time

    Eye Care Partners

    Job ID: 470135479

    Originally Posted on: 3/21/2025